Find My should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Express Replacement Service is not available under the screen replacement or back glass damage service fee.Any unused theft and loss incidents will expire after 12 months and you will get two more theft and loss incidents to use within the next 12 months of continued coverage. Accidental Damage means physical damage from handling due to unexpected and unintentional events.

Telephone numbers and hours of operation may vary and are subject to change. For complete details, see the AppleCare+ for iPhone Terms and Conditions and the Theft and Loss Insurance Documentation applicable to your state. There are no service fees or deductibles for mechanical failures. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Service coverage is available only for iPhone and its original included accessories or for batteries that retain less than 80% of their original capacity.